How we can help you:
We have 15 years experience in developing and implementing staff recognition programs for private sector clients and recently have successfully applied it to the public sector and local government.
How much is it costing you to have worried or de-motivated employees? How much will it cost if you lose valuable staff or need to replace them? In these uncertain times, how can you reinvigorate your staff to get the best results possible with minimal financial outlay?
Employee recognition and reward programs are an inexpensive and clever way to bolster employees to help face the challenges of 2009. For minimal upfront costs a recognition program can change employees’ behaviour and the organisation’s culture.
"69 per cent of workers surveyed say that non-monetary forms
of recognition provide the best motivation."
The Gallup Organisation – Marketing Magazine – May 2007.
Why implement a Staff Recognition Program?
To obtain long term staff engagement and loyalty, an organisation needs a well structured and integrated Employee Recognition Program which is easy to understand and implement. To achieve sustained results the emphasis of such a program needs to be 80% on recognition and 20% on reward (the reverse of what many organisations actually do!)
The overall goal is to improve the performance, attitude and behaviour of the majority of your employees in incremental stages. The programs enable people to be recognised for doing 'above and beyond' actions whether these be small instances of good customer service to large productivity gains or cost savings. A recognition program is particularly useful for managers who find it difficult to provide recognition to staff.
Who we are and how we can help you
“Pacific Consulting were very valuable in developing and rolling out our new staff recognition and reward program by providing us with insights and advice from their extensive experience with other organisations” - Bruce Rose, Group Manager Organisation Development, Shellharbour City Council
Our team, led by Ross McLelland,
Director of Pacific Consulting and a qualified Global Remuneration Professional,
will help you design, develop and implement the program to meet your organisation's
needs using tried and proven technologies. Through a series of meetings
with management and staff over several weeks we will:
- ensure staff have a clear understanding of the program and what is expected of them
- assist staff in identifying rewards which are meaningful and aspirational to them and, where required, ensure these rewards are aligned to the organisation's values
- assist management in setting the criteria and assessing nominations
- select the most appropriate software to support the program and enable you to manage it in-house. Software products may comprise a number of modules including wizards to manage staff and manager nominations, the program budget, and the ability to produce a range of management reports.
- implement the program so all the tools, policies and procedures are in place.
Overall Guidelines
A good Employee Recognition and Reward program will embody the following principles:
- Don't just recognise the 'best of the best' The program is driven by identification and recognition of every team or individual who provides good service and/or improves their performance. It is not just rewarding the tip of the iceberg, but the whole iceberg!
- Employees should compete against expectations, not against each other! Hence this should not be a competitive internal model, which often has a negative impact on the overall organisation culture and satisfaction of staff.
- While the emphasis is on recognition, there should be a wide range of reward items employees may choose from which are designed to be aspirational (something an employee will strive for over the longer period not just a one-off reward or voucher.)
- Our experience with clients, shows that monthly, quarterly and annual recognition provides the greatest benefits from the program.
- The transparency, rigour and fairness around nominations are the key elements of the sustainability of recognition programs.
Remember: Rewards are an outcome of 'above and beyond' actions and behaviours shown through a-thanks-and-recognition approach, not just a reward or the giving away of vouchers.